Can I swap my proxies?

If the proxies are not working and we have confirmed they do not, we can allow for a one time swap. The proxies delivered are always working for the intended websites, we are not able to swap proxies if they are banned during the monthly usage by the user. Please note that public ranges can always get banned because the ranges are split among several people. If you would like to preserve the status of your proxies, then we strongly recommend buying a subnet.